How can I contact the Customer Care Team?
ML Tours has its own customer care team, always ready to assist its passengers.
Customer Care Team:
Open:
Monday to Friday 09:00 - 18:00
Saturday 09:00 - 17:00
Sunday closed
Telephone:
For the Netherlands (0031) 020 7220722
For Belgium (0032) 02 8082382
For Morocco (00212) 053 60602
Emergency number: (0031) 020 7220723. Only for urgent matters outside office hours and within 24 hours before departure.
If you wish to change or cancel your booking, you cannot call this number. Please contact the Customer Care Team on the next working day or send an email.
You can reach us by email at: info@mltours.nl
Emails are answered during office hours. To help us respond quickly, please include your booking number in your email.
Postal address:
ML Tours BV
Postbus 27555
3003 MB Rotterdam
Netherlands
ML Tours has service desks at the following airports:
Nador Airport
Our office at the airport is open on all weekdays, even if there is no departing ML Tours flight. Our colleague is always available for questions, booking ML Tours tickets, and making changes.
Opening hours
Monday 10:30 - 19:30
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 10:30 - 19:30
Saturday and Sunday closed
Telephone (00212) 66 6447779
Al Hoceima Airport
Only open during check-in on days when an ML Tours flight departs
Monday 07:20 - 10:20
Thursday 07:40 - 10:40
Saturday 07:40 - 10:40 & 16:15 - 19:15
Rotterdam Airport
Only open during check-in on days when an ML Tours flight departs to Nador or Al Hoceima
Opening hours:
Monday 05:00 - 07:00 & 13:00 - 15:00
Thursday 05:00 - 07:00 & 13:00 - 15:00
Friday 13:00 - 15:00
Saturday 05:00 - 07:00
Brussels Airport
There is no office here, but you can find our colleague at the check-in desk on days when an ML Tours flight departs
Saturday 12:30 - 14:40